Refund Policy

Last updated: April 23, 2026

We want you to be happy with EasySchema. This policy explains when and how we issue refunds.

1. Free Plans

Free plans (Personal Free and Team Free) never charge you, so refunds don't apply.

2. Paid Monthly Plans

If you're not satisfied with a paid monthly plan, you can request a full refund within 7 days of the initial purchase. After 7 days, refunds are not available for the current billing period, but you can cancel at any time to avoid future charges.

3. Paid Annual Plans

For annual plans, you can request a refund within 14 days of the initial purchase for a full refund. After 14 days, we offer a pro-rata refund for the unused portion of your annual subscription, minus any discount you received for choosing annual billing.

4. Team Plans

Team plan refunds follow the same rules as personal plans. Only the workspace owner can request a refund. The refund will be issued to the original payment method.

5. Plan Changes and Downgrades

When you upgrade, we prorate the difference and charge you the new amount. When you downgrade, the change applies at the end of your current billing period — we do not issue refunds for the current period.

6. Indian Customers (GST)

If you paid in INR, your refund includes the 18% GST that was charged. The refund will be reflected in your GST records accordingly.

7. Non-Refundable Cases

We will not issue refunds for:

• Accounts suspended for violating our Acceptable Use Policy or Terms of Service
• Service downtime that falls within our stated uptime target
• Features that were working as documented when you purchased
• Requests made after the refund window has passed

8. How to Request a Refund

Email billing@easyschema.xyz from the email address associated with your account. Include:

• Your account email
• The workspace ID (for team refunds)
• A brief reason for the refund request

We aim to process refund requests within 7 business days. Refunds typically appear on your statement within 5–10 business days, depending on your bank or card issuer.

9. Chargebacks

If you initiate a chargeback instead of contacting us first, your account will be suspended until the dispute is resolved. We strongly prefer to work with you directly to resolve any billing issue.

10. Changes to This Policy

We may update this policy. Material changes will be communicated via email to active customers.

11. Contact

Questions about refunds? Email billing@easyschema.xyz.